Introduction
Symbo's intelligent, AI-driven call routing technology allows for dialing and receiving of calls from numbers all over the United States. Local presence dialing allows for a sales rep's outbound phone number to match the area of a prospect which can increase the likelihood of a prospect answering the call by up to 4 times. In this help doc, we will explain how to use callback routing for local presence dialing using our smart pool of numbers.
How Callback Routing Works
When a prospect calls back, Symbo's technology routes the call to the last user who used a particular number from the pool to dial the number that is calling back. Symbo's technology can accurately match the caller ID with the appropriate sales rep, ensuring that callbacks are always routed to the right person.
Using Callback Routing for Local Presence Dialing
To use local presence dialing, simply make outbound calls using our smart pool of numbers. When a prospect calls back, Symbo's technology will automatically route the call back to you in the browser or to your configured call forwarding number.
Troubleshooting Common Issues
If you encounter any issues with callback routing for local presence dialing, try these troubleshooting tips:
Check that the number calling you back has received a call from you at the number they are dialing. Their caller id must match an outbound call that used a local presence number.
Check that you have "Ring in App" turned on in settings in you want calls to ring while you have Symbo open in your browser
Check that you have an authenticated number set to accept forwarded inbound calls
Additional Help
If you have any questions or issues, don't hesitate to contact our support team at team@symbo.ai or in the chat for assistance.