---
title: "How to Set a Call Outcome in Symbo"
description: "After completing a call in the Symbo widget dialer or Power Dialer, you can log the result by selecting a Call Outcome."
url: https://help.symbo.ai/en/articles/10404510-how-to-set-a-call-outcome-in-symbo
collection: "Dialer"
updated: 2026-11-03
language: en
---

# How to Set a Call Outcome in Symbo

After completing a call in the Symbo widget dialer or Power Dialer, you can log the result by selecting a Call Outcome.

## **Selecting a Call Outcome from the Symbo Dialer**

## **Step 1: End the Call**

-   Once your call is finished, click **End Call**.
    

![](https://staticfiles.gleap.io/ghelparticle/vZxqdCvGxvrmlK21pTRotkNNgqr66rGRlteG4meXHveTWp4VnxsTIMFbhwHnwaHPoIaWFrT8tG0.png)

-   The system will automatically show you the **Call Outcome screen**.
    

![](https://staticfiles.gleap.io/ghelparticle/9zJ1kFdCOfDbEtkyz9kIhOPKqzPo6KY1BpArw7N28br6rj8pBnImaMjG96kElNXYdD44W90B5cI.png)

## **Step 2: Open the Call Outcome Dropdown**

-   You will see a **dropdown menu** labeled **Call Outcome**.
    
-   Click on the dropdown to view all the available call outcomes.
    
    -   Example outcomes may include:
        
        -   _Interested_
            
        -   _Not Interested_
            
        -   _Call Back Later_
            
        -   _Wrong Number_
            
        -   _Voicemail Left_
            
-   _Tip: Hover over the ⚡️ icon to see any triggers that will be performed with your outcome section_
    

![](https://staticfiles.gleap.io/ghelparticle/teSOf3ex2maUdgKkqN9FgZwL5BRQkir7SNZz5LOjxrToHrbOf4Uq42eKeJj1jfRaqpi4cGlhacL.png)

## **Step 3: Select a Call Outcome**

-   From the dropdown, click on the outcome that best matches the result of your call.
    
-   Make sure to choose the option that accurately reflects the conversation.
    

![](https://staticfiles.gleap.io/ghelparticle/77tz5sNjMQaINkmqYYMcIK3cNImJvc8dXCFZwZp6UlhR6VF35QMkVzXvVuAzk3FH4ZuCacA8jPH.png)

## **Step 4: Save the Outcome**

-   Once selected, click the **Save** button.
    
-   The chosen call outcome will be recorded and attached to the call log.
    
-   You’ll be redirected back to your **Dialer.**  
    

![](https://staticfiles.gleap.io/ghelparticle/ee75D22vqzPAfXXS6XfiJ4EvVWrKr0Xpp0PkLfXoep1rHJh0BXdGwhhVBjepbnIww1Oq0AhkrpK.png)

## **Selecting a Call Outcome from the Symbo Power Dialer**

## **Step 1: End the Call**

-   Once your call is finished, click **Disconnect**.
    
-   The system will show you a **Select outcome** option.
    

![](https://staticfiles.gleap.io/gattachments/nnyAQYptfG5Y2J342Z2y2kXlSv9NBN77G9co6BSEBYEovAQycX0bAySmx4SgebzVYorvxRxbPUu.png)

## Step 2: **Open the Call Outcome Dropdown**

-   You will see a **dropdown menu** labeled **Call outcome**.
    
-   Click on the dropdown to view all the available call outcomes.
    
    -   Example outcomes may include:
        
        -   _Interested_
            
        -   _Not Interested_
            
        -   _Call Back Later_
            
        -   _Wrong Number_
            
        -   _Voicemail Left_
            
-   _Tip: Hover over the ⚡️ icon to see any triggers that will be performed with your outcome section_
    

![](https://staticfiles.gleap.io/gattachments/j2qj9SAqK75mEWC0izTD5S0SPISzY04FC2g28mrBF6UESgOlQcEcrlYmQG2UUHrcsL4iuURlh9R.png)

## Step 3: **Select a Call Outcome**

-   From the dropdown, click on the outcome that best matches the result of your call.
    
-   Make sure to choose the option that accurately reflects the conversation.
    

![](https://staticfiles.gleap.io/gattachments/EijvkVAvEzEl7l8R9KEhbn1IPAuV1qOETPoBzaXeR5K3rVKwZZJ3myMDQkc5ShF9BEkEKobdyFY.png)

## Step 4: Keep Dialing or Go Back

-   Click on **Resume** calling to make the next dial
    
-   Or click on **Back** to go back to the active dial session table  
    
    ![](https://staticfiles.gleap.io/gattachments/TvnHZxFmX3erKkMLLR7qb6YmblWMFwzlTsuLK2271aKoVQwUxh4Zr9whGMhtrpFLI8ipwHsEa17.png)