How to Set a Call Outcome in Symbo

Selecting a Call Outcome from the Symbo Dialer

Step 1: End the Call

• Once your call is finished, click End Call.

• The system will automatically show you the Call Outcome screen.

Step 2: Open the Call Outcome Dropdown

• You will see a dropdown menu labeled Call Outcome.

• Click on the dropdown to view all the available call outcomes.

  • Example outcomes may include:

    • Interested

    • Not Interested

    • Call Back Later

    • Wrong Number

    • Voicemail Left

• Tip: Hover over the ️ icon to see any triggers that will be performed with your outcome section

Step 3: Select a Call Outcome

• From the dropdown, click on the outcome that best matches the result of your call.

• Make sure to choose the option that accurately reflects the conversation.

Step 4: Save the Outcome

• Once selected, click the Save button.

• The chosen call outcome will be recorded and attached to the call log.

• You’ll be redirected back to your Dialer.
  

Selecting a Call Outcome from the Symbo Power Dialer

Step 1: End the Call

• Once your call is finished, click Disconnect.

• The system will show you a Select outcome option.

Step 2: Open the Call Outcome Dropdown

• You will see a dropdown menu labeled Call outcome.

• Click on the dropdown to view all the available call outcomes.

  • Example outcomes may include:

    • Interested

    • Not Interested

    • Call Back Later

    • Wrong Number

    • Voicemail Left

• Tip: Hover over the ️ icon to see any triggers that will be performed with your outcome section

Step 3: Select a Call Outcome

• From the dropdown, click on the outcome that best matches the result of your call.

• Make sure to choose the option that accurately reflects the conversation.

Step 4: Keep Dialing or Go Back

• Click on Resume calling to make the next dial

• Or click on Back to go back to the active dial session table