Step 1: Access Org Settings

1. Click on your avatar in the upper-right corner of the screen.

2. Select Org Settings from the dropdown menu.

Note: You must have admin privileges to access these settings. Ensure you’re logged in with an account that has the correct permissions.

Step 2: Navigate to Call Outcomes

1. In the Org Settings menu, locate and click on the Outcomes section.

2. Under Outcomes, select Call Outcomes.

1. Click the Reorder button.

2. Drag and drop the call outcomes into your preferred order.

3. Once satisfied, confirm the changes to save the new order.

Your reordered call outcomes will now appear correctly in the dialer.

If you have any questions or need further assistance, don’t hesitate to contact us.