Skip to main content
All CollectionsDialer
Network & Firewall Setup
Network & Firewall Setup

This article will help you setup your network to ensure that the Symbo dialer will function properly

Updated yesterday

Voice IP addresses to whitelist:

The following IP addresses and domains are prioritized by importance. Begin by ensuring the required ones are whitelisted, as they are essential for functionality. Once those are addressed, proceed through the rest of the list in order, resolving any connectivity issues step by step.

SIP Signaling (Required):

52.9.254.123/32:5060 (TCP/UDP)

SIP Domains (Required):

(Plivo API)
api.plivo.com
https://api.plivo.com
http://api.plivo.com

Symbo Dialer (Recommended):

https://*.symbo.com
httpsL//*.symbo.lol

RTP Media Servers (Recommended):

If you are still facing issues, you can try whitelisting the following IP addresses to ensure that you can make and receive calls from all locations.

Name

IP Addresses

Ports

SIP Signaling

52.9.254.123/32
52.9.254.127/32
216.120.187.64/32
216.120.187.65/32
216.120.187.66/32
216.120.187.67/32
216.120.187.68/32
204.89.148.64/32
204.89.148.65/32
204.89.148.66/32
204.89.148.67/32
204.89.148.68/32

5060, 5080 (UDP)
5060, 5061, 5063, 5080, 443 (TCP)

San Jose, California, USA

216.120.187.64/25
216.120.187.192/27

16384 - 32768 (UDP)
10000 - 30000 (UDP/TCP)

Ashburn, Virginia, USA

204.89.148.64/25
204.89.148.192/27

16384 - 32768 (UDP)
10000 - 30000 (UDP/TCP)

Frankfurt, Germany

3.120.121.128/26

16384 - 32768 (UDP)
10000 - 30000 (UDP/TCP)

São Paulo, Brazil

54.233.191.0/27
18.228.70.64/26

16384 - 32768 (UDP)
10000 - 30000 (UDP/TCP)

Sydney, Australia

13.238.202.192/26	

16384 - 32768 (UDP)
10000 - 30000 (UDP/TCP)

Singapore

52.220.63.176/28
204.89.149.64/27
204.89.149.128/27

16384 - 32768 (UDP)
10000 - 30000 (UDP/TCP)

Mumbai, India

204.89.151.64/26
204.89.151.128/25

16384 - 32768 (UDP)
10000 - 30000 (UDP/TCP)

Reach out to us at [email protected] or via chat if you have any questions or need assistance. We are here for you!

Did this answer your question?