Voice IP addresses to whitelist:
The following IP addresses and domains are prioritized by importance. Begin by ensuring the required ones are whitelisted, as they are essential for functionality. Once those are addressed, proceed through the rest of the list in order, resolving any connectivity issues step by step.
SIP Signaling (Required):
52.9.254.123/32:5060 (TCP/UDP)
SIP Domains (Required):
(Plivo API)
api.plivo.com
https://api.plivo.com
http://api.plivo.com
Symbo Dialer (Recommended):
https://*.symbo.com
httpsL//*.symbo.lol
RTP Media Servers (Recommended):
If you are still facing issues, you can try whitelisting the following IP addresses to ensure that you can make and receive calls from all locations.
Name | IP Addresses | Ports |
SIP Signaling | 52.9.254.123/32
52.9.254.127/32
216.120.187.64/32
216.120.187.65/32
216.120.187.66/32
216.120.187.67/32
216.120.187.68/32
204.89.148.64/32
204.89.148.65/32
204.89.148.66/32
204.89.148.67/32
204.89.148.68/32
| 5060, 5080 (UDP)
5060, 5061, 5063, 5080, 443 (TCP)
|
San Jose, California, USA | 216.120.187.64/25
216.120.187.192/27
| 16384 - 32768 (UDP)
10000 - 30000 (UDP/TCP)
|
Ashburn, Virginia, USA | 204.89.148.64/25
204.89.148.192/27
| 16384 - 32768 (UDP)
10000 - 30000 (UDP/TCP)
|
Frankfurt, Germany | 3.120.121.128/26
| 16384 - 32768 (UDP)
10000 - 30000 (UDP/TCP)
|
São Paulo, Brazil | 54.233.191.0/27
18.228.70.64/26
| 16384 - 32768 (UDP)
10000 - 30000 (UDP/TCP)
|
Sydney, Australia | 13.238.202.192/26
| 16384 - 32768 (UDP)
10000 - 30000 (UDP/TCP)
|
Singapore | 52.220.63.176/28
204.89.149.64/27
204.89.149.128/27
| 16384 - 32768 (UDP)
10000 - 30000 (UDP/TCP)
|
Mumbai, India | 204.89.151.64/26
204.89.151.128/25
| 16384 - 32768 (UDP)
10000 - 30000 (UDP/TCP)
|
Reach out to us at team@symbo.ai or via chat if you have any questions or need assistance. We are here for you!
