---
title: "Getting Started with Live Call Coaching"
description: "Learn how to coach and monitor your reps in real-time from the Symbo dashboard"
url: https://help.symbo.ai/en/articles/10114832-getting-started-with-live-call-coaching
collection: "Dialer"
updated: 2026-10-30
language: en
---

# Getting Started with Live Call Coaching

Learn how to coach and monitor your reps in real-time from the Symbo dashboard

Live Call Coaching is a powerful tool for sales managers and team leaders to improve call quality, support new reps, and provide real-time feedback to drive better outcomes. By listening in on live calls and providing in-the-moment guidance, you can enhance communication effectiveness, boost confidence, and ultimately improve sales performance. Here’s a guide to getting started with Live Call Coaching.

# Prerequisites

-   You must have a Symbo account with admin privileges. Only admins can monitor calls.
    
-   Team members that you intend to monitor must have a Symbo Plan with dialing capabilities (Essential, Pro, Power Dial)
    

# Step 1: Navigate the the Live Calls Page

From the navigation menu on your Symbo Dashboard, click on the **Phone** icon, then click **Live Calls**.

![](https://staticfiles.gleap.io/helpcenter/67a91f5824cbf31f6517aa3c/20250210164340_3414.png)

# Step 2: Start Coaching

As live calls are placed from the Symbo platform, you will see them appear.

**From here you can:**

-   Monitor your reps live calls as they take place
    
-   Listen in to your reps calls and whisper to your rep (only rep can hear)
    
-   Take coaching notes that are sent to your rep after the call
    

![](https://staticfiles.gleap.io/helpcenter/67a91f5824cbf31f6517aa3c/20250210164341_8288.png)