Local Presence shows your prospect a local number that matches their area code, which makes them more likely to pick up. Symbo provides these numbers for you, so there is no need to buy numbers in each area.
Note: Local Presence is included with Pro and Power Dial plans. It is currently available in the USA, Canada, and Australia, with more countries to come. If we're missing a location you need, let us know!
Local Presence is on by default
On Pro and Power Dial seats, Local Presence is turned on automatically. There is nothing to enable and no number to buy before your first call. When you open the dialer, you’ll see Local caller ID: standby at the top. Use Click to Call or enter a number, and Symbo picks a local number that matches the area code you are dialing. You will see that outbound caller ID before you place the call.
Calling from your own number instead
Your dialer stays on Local Presence until you have a number of your own. To call from your own number:
Click your profile icon → My settings → Phone, and click Get a number under My numbers
Open the dialer and choose your number from the caller ID dropdown
You can switch back to Local Presence from the same dropdown at any time. If your admin has turned on Force local presence dialing in org, your dialer stays on Local Presence. Learn about org phone settings
Local Presence in Power Dial sessions
Power Dial sessions use Local Presence as the outbound caller ID, so Symbo picks a local number for each prospect automatically. If you have your own numbers and want to use them instead, click Settings in your session and change the outbound caller ID under Call Control.
During an active call, you can see the local number you are calling from in the upper left of the screen.
When prospects call you back
When a prospect calls back a Local Presence number, Symbo routes the call to you in Symbo, or to your own phone if you have call forwarding set up. Learn how callback routing works