This article guides you through making calls on Symbo with local presence numbers. Currently, local presence dialing is available in the USA, Canada, and Australia, with more countries to come. If we’re missing a location you need, let us know!

Note: Local presence dialing is available with our Pro and Power Dial plans.

Using Local Presence from the Symbo Dialer

Getting started with local presence is easy—Symbo provides the numbers you need, so there’s no need to purchase area-specific numbers!

Step 1: Enable Local Presence Dialing

Click the Map Marker icon at the top right of the dialer to enable local presence dialing.

Step 2: Confirm Local Presence is Enabled

Once enabled, you’ll see “Local presence: standby…” at the top left of your dialer.
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Step 3: Start Dialing

Symbo will automatically select a local number that matches the area code of the number you’re dialing. You can use Click-to-Call or enter a number manually. Before placing your call, you’ll see the outbound caller ID reflecting the matching local presence area code.

Using Local Presence from the Symbo Power Dialer

To enable local presence dialing in the multi-line Power Dialer, configure it in the dial session settings as follows:

Step 1: Turn on Local Presence Dialing in Your Dial Session

• From an active dial session, click the Settings button.

• Under the Call Control section, select Local Presence Dialing as your outbound caller ID.

Step 2: Start Dialing

For each prospect in your dial session, Symbo will select a local number automatically. During an active call, you can view the outbound caller ID (local presence number) in the upper left of the screen.
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